SIFANG provides reliable guarantee and active response to the key nodes of major events and projects according to the user’s requirements, and formulate the optimized support and emergency response measures on service team, expert team and spare parts storage.
Give response to the customer emergency 7×24h, establish special emergency treatment team constituted by experienced experts, adhere to the spirit of “problems solved on the current day”, determine safe and reliable solution in the first time and ensure the fast recovery of fault.
Own a service team with nearly 700 persons, have the capacity for undertaking whole-station debugging, operation & maintenance and engineering solutions, serve many fields such as power grid, power plant, distribution network, DC and power electronics, rail transit, security and protection, industrial control and simulation and realize global support. The service team engineers are trained theoretically and systematically, and the site service are dispatched when the implementation conditions are met.
Own a professional technical support team, provide detailed technical answering and analysis, quickly establish a knowledge base to solve problems, and provide support for the operation and maintenance of equipment and system.
Have the informatization service support system: establish the ESP service dispatching command platform based on ISO20000 information technology service management system, and provide users with high-efficiency and high-quality service.
SIFANG’s products have spread to more than 60 countries and regions in Asia, Europe, America and Africa, and has successively set up subsidiaries and offices in India, the Philippines, Kenya and Algeria. During system construction of overseas service network, SIFANG makes full use of the engineering, training and technical support of the international team of overseas subsidiaries to provide overseas users with the whole process of pre-sale, in sale and after-sale services, forms a service network layout centered on the headquarters and subsidiaries and radiating to the surrounding countries, and strives to create a professional, fast, high-efficient and comprehensive customer service assurance system.